Club Phone and Booking System
(Suggested Procedures)
Club Phone Numbers are:
Phone: 0400 553 642- The club phone is answered between 09:00 and 17:00 7 days (active time)
- Club land line is diverted directly to mobile (no wait for caller)
- Mobile is kept in reception area or diverted to number that is working (speed dial divert on/off)
- Diversions are activated / deactivated by phone operator
- Calls that go unanswered and are on answering machine are returned the same day if they were placed in “active time”.
- Aircraft availability is checked with Ian McPhee (onsite members) and kept up to date on the club calendar by phone / booking operator
- Air Experience Flight booking request is taken by phone operator via phone or a web request (operator to check Gmail account)
- Aircraft availability and AEI /Instructor availability is x-checked
- AEI / Instructor is contacted via SMS / phone call and booking is matched to pilot & confirmed with the pilot
- Briefing / preparation time is taken in consideration with other instructional flights of club members when booking a flight time
- Flight is confirmed with client and takes meteorological conditions into consideration (contact client on day and cancel if no flight possible)